At DeskPay, we stand behind the quality of every digital software license we deliver. We offer a comprehensive money-back guarantee to ensure your complete satisfaction.
If you are unable to successfully activate your software, or if the provided license key does not work as described, please contact us within 30 days of purchase. Our technical team will gladly help you resolve the installation issue, or we will issue a full refund if the issue cannot be resolved.
To initiate a refund request, please email support@deskpay.store with your order number and a brief description of the problem (attaching a screenshot of the error message is highly recommended). Our dedicated support team responds to all inquiries within 1 to 2 business days.
Once your refund is approved, the funds will be automatically returned to your original payment method. Please allow 5 to 10 business days for the transaction to reflect in your account, depending on your bank or credit card provider's processing times.
Due to the nature of digital goods, refunds will not be granted in cases where a license key has already been successfully activated and is functioning as described. We monitor activation statuses to prevent fraud. Exceptions are only made where explicitly required by applicable consumer protection laws.
If you have any questions regarding your order or our refund process, please reach out directly to support@deskpay.store.